Terms and Conditions for Man With Van Penge

These Terms and Conditions set out the basis on which Man With Van Penge provides removal, transport, loading, unloading, and related moving services to customers in the UK. By making a booking, confirming a quotation, or allowing work to begin, the customer agrees to be bound by these terms. Please read them carefully before placing an order. For the purposes of these terms, "we", "us", and "our" refer to the service provider, and "you" and "customer" refer to the person or business requesting the service.

These terms apply to all man with van services supplied under the name Man With Van Penge, whether the job involves a single item, part-load transport, household removals, office transport, collection, delivery, or similar work. They are designed to create clear expectations around booking, payment, cancellation, liability, and compliance with UK waste rules. Nothing in these terms affects your statutory rights as a consumer under applicable law.

We may update these terms from time to time. The version in force at the time of booking will generally apply to that booking unless a change is required by law. If any part of these terms is found to be unlawful or unenforceable, the remaining sections will continue in effect.

Booking Process

Bookings for van and man services are usually made by phone, email, online enquiry, or any other channel we make available from time to time. A booking is not confirmed until we have accepted your request and, where required, received any deposit or written confirmation. We may ask for details such as collection and delivery addresses, floor access, item descriptions, parking restrictions, item dimensions, and any special handling requirements. Accurate information is essential because the price and vehicle allocation depend on the job details you provide.

When you request a quote for a man with a van service, the estimate is based on the information available at that time. Quotes may be given as fixed prices or as hourly rates, depending on the nature of the work. If the scope changes after the quote is issued, we reserve the right to revise the price to reflect additional labour, waiting time, parking charges, tolls, congestion-related costs, materials, or extra miles. Any agreed changes may be confirmed verbally or in writing.

It is your responsibility to ensure that access is suitable and that the items to be moved are ready at the agreed time. If our team arrives and the job cannot proceed because of incorrect information, insufficient access, missing permissions, no parking space, or unavailable goods, waiting time or abortive visit charges may apply. In some cases, we may need to reschedule or refuse to undertake the work if it is unsafe, unlawful, or materially different from the original booking.

Payments

Payment terms will be confirmed at booking or before the job begins. Unless otherwise agreed, payment is due on completion of the work and must be made in cleared funds by cash, bank transfer, debit card, credit card, or any other method we accept. For business customers or larger removals, we may request a deposit in advance or partial payment before or during the service. Any deposit is usually non-refundable unless we cancel the booking or agree otherwise in writing.

If you pay by bank transfer, payment must be received in full within the timeframe stated on the invoice or at the end of the job if payment on completion has been agreed. We may withhold delivery, delay unloading, or suspend further work where payment has not been made in accordance with the agreed terms, subject to applicable law. Late payments may incur reasonable recovery costs and interest where permitted by law. All prices are quoted in pounds sterling unless stated otherwise and may be subject to VAT if applicable.

We aim to keep pricing transparent for all man with van services. However, charges may increase if the actual job differs from the booked job. Examples include additional stops, extra waiting time, carrying items over longer distances than expected, carrying unusually heavy or fragile items without prior notice, or the need for additional staff or equipment. Where practicable, we will explain any additional charge before it is incurred.

Cancellations and Rescheduling

You may cancel or rearrange your booking by giving us notice as soon as possible. For standard jobs, cancellations made with reasonable notice may not incur a fee, but where we have already incurred costs or reserved a vehicle and crew for your slot, we may charge a cancellation fee that is fair and proportionate to our losses. Where a deposit has been paid, we may deduct any legitimate cancellation costs from that deposit.

If you cancel very close to the booked time, refuse the service without lawful reason, or are unavailable at the agreed location, we may treat the booking as a late cancellation or failed appointment. In such cases, a charge may apply for the reserved time, travel, and staff commitment. We may also reschedule the service if operational circumstances, vehicle breakdown, severe weather, unsafe conditions, or events beyond our control make the original booking impractical.

We reserve the right to cancel a booking where the customer has provided false or misleading information, where payment terms are not met, where the job appears unsafe or illegal, or where we cannot reasonably provide the service as booked. If we cancel for reasons within our control and no alternative is offered, any advance payment for the cancelled portion of the service will normally be refunded.

Service Standards and Customer Responsibilities

We will use reasonable care and skill in delivering man with a van work and will take reasonable steps to protect goods while they are in our possession. You must ensure that all items are suitably packed, labelled, and ready for transport unless packaging or dismantling has been specifically included in the quotation. We are not responsible for items that are inadequately packed or for damage caused by poor packing, weak boxes, defective furniture, or pre-existing defects.

Where our staff assist with lifting, loading, or unloading, you must tell us about any particularly heavy, awkward, fragile, valuable, or dangerous items before the job starts. You should also inform us of any access issues, such as narrow stairways, lifts out of service, soft ground, height restrictions, or restricted parking. If a job requires specialist handling, extra labour, or equipment, we may adjust the price or decline the item if it cannot be moved safely.

Liability

Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, we are not liable for indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity, unless such loss is caused by our proven negligence and is otherwise recoverable under law.

For household and commercial removals, our liability for loss of or damage to goods is limited to the reasonable repair or replacement cost of the affected item, taking into account age, condition, and market value, and may be subject to any insurance arrangements in force. We will not be liable for damage caused by pre-existing faults, inadequate packing, customer instructions, normal wear and tear, or events outside our control. It is your responsibility to back up electronic data and remove sensitive information from devices before transport.

We do not accept responsibility for loss or damage arising from items that are prohibited, declared incorrectly, transported in breach of law, or handed over without disclosure of their nature. If you ask us to move an item against our advice, or if the item is moved at your instruction despite being fragile or unstable, liability may be reduced or excluded to the extent permitted by law.

Waste Regulations and Prohibited Items

When providing man with van services, we may also assist with the transport of waste, unwanted items, or materials for disposal, provided this is agreed in advance. All waste handling must comply with UK waste legislation, including the duty of care requirements. You must tell us exactly what type of waste is involved and confirm that it is lawful for us to collect and transport it. Waste must be described honestly, and mixed loads must be declared before collection.

We may request documentation, photographs, or other details to assess whether the waste can be carried legally and safely. If a waste transfer note, disposal receipt, or similar record is required by law, the customer must cooperate fully with the process. We reserve the right to refuse any waste that appears to contain hazardous, clinical, electrical, chemical, asbestos-related, pressurised, or other regulated material unless we have explicitly agreed in advance and all legal requirements are met.

Dumping, fly-tipping, or unlawful disposal is strictly prohibited. You must not ask us to leave waste at an unauthorised location or misdescribe waste to avoid lawful fees. If you provide incorrect information about waste, you may be responsible for any fines, penalties, clean-up costs, or legal claims arising from that misdescription, to the extent permitted by law. We may report suspected unlawful activity to the appropriate authorities where required or appropriate.

For the avoidance of doubt, we do not accept responsibility for items that are not legal to transport, are not safely packaged, or are contaminated in a way that poses a health or environmental risk. Any disposal service is provided only on the basis of lawful and truthful instructions. Where necessary, the customer must ensure that all data-bearing devices are wiped or secured before collection.

Delays, Force Majeure, and Access Problems

We are not liable for delay or failure to perform where the delay is caused by events outside our reasonable control. These may include traffic accidents, severe weather, road closures, strikes, breakdowns, acts of public authorities, fire, flood, power failure, or unexpected access restrictions. In such circumstances, we will aim to keep you informed and may reschedule the booking or adjust the service where reasonable.

If we are delayed by factors on your side, including missed access, late arrival by the customer, waiting for keys, inadequate parking, or incomplete paperwork, we may charge for the additional time or make a revised arrangement. The same applies if the service cannot be completed in one visit because the premises are inaccessible or the job differs substantially from the description provided at booking.

Where a multi-stage move or collection is involved, the customer is responsible for ensuring that each stage can proceed as planned. We may refuse to carry items that would expose our team to risk, cause damage to property, or breach legal or safety requirements. The customer should ensure that all doors, lifts, stairwells, and routes are suitable for the items being moved.

Insurance

We may hold relevant vehicle and public liability insurance appropriate to the services offered. Any mention of insurance does not constitute a promise that every loss will be covered, and customers are encouraged to arrange additional cover where they consider it necessary, especially for high-value, fragile, or irreplaceable items. Claims must be notified promptly, with reasonable evidence of loss, damage, or delay.

Complaints and Disputes

If you believe the service has not been provided in accordance with these terms, you should raise the issue as soon as possible so that we can investigate it fairly. We may ask for photographs, item descriptions, delivery records, or other relevant information. Any dispute should be handled in good faith and in a reasonable timeframe. Nothing in this section limits your legal rights to pursue a claim where appropriate.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, unless you are a consumer resident in another part of the UK who is entitled to bring proceedings in your local jurisdiction under mandatory law. If any dispute cannot be resolved amicably, the parties agree to seek a practical resolution before commencing formal legal action where possible.

General Provisions

We may transfer or subcontract some or all of the services to suitably qualified personnel or partners where necessary for operational reasons. You may not assign your rights or obligations under these terms without our written consent. No waiver by us of any breach shall operate as a waiver of any later breach. These terms constitute the entire agreement between the parties regarding the booked service and supersede any prior discussions, statements, or representations, except where required by law.

This document is intended as a general legal page for Man With Van Penge and should be read alongside any specific quotation, invoice, or written service agreement provided for a particular booking. If any inconsistency arises between these terms and a specific written agreement, the written agreement will usually take precedence to the extent of the inconsistency.