Man with Van Penge Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Penge provides removal and associated services. By making a booking or allowing work to begin, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Client means the person, firm or company who requests or receives services from Man with Van Penge.
We, Us, Our means Man with Van Penge, the provider of removal and related services.
Services means any transport, removal, delivery, loading, unloading, packing, unpacking, or related services supplied by us.
Vehicle means any van or other vehicle used by us to provide the Services.
Goods means any items, furniture, boxes, personal belongings or other property handled, transported or stored by us in the course of providing the Services.
2. Scope of Services
We provide man and van removal services, including local moves, small house or flat removals, office moves, collection and delivery of items, and related loading and unloading services. The specific scope of work for a particular booking will be agreed with you at the time of quotation or confirmation.
Unless expressly agreed in writing, our Services do not include professional packing, disconnection or reconnection of appliances, dismantling or reassembly of furniture, storage services, or specialist handling of high value, fragile or unusually heavy items.
3. Booking Process
3.1 All bookings are subject to availability and are not confirmed until we have accepted your request for Services and you have accepted our quotation or agreed rates.
3.2 You may request a booking by providing details of the addresses, access arrangements, approximate inventory of Goods, preferred dates and times, and any special requirements. It is your responsibility to ensure that all information given to us is accurate and complete.
3.3 Quotations are based on the information you provide. If it later becomes apparent that the information was inaccurate or incomplete, we reserve the right to amend the quotation, adjust the price or, in serious cases, refuse to carry out part or all of the Services.
3.4 Time slots and arrival times are estimates and may vary due to traffic, weather and other factors beyond our control. We will take reasonable steps to keep you informed of any significant delays.
3.5 We may require confirmation of your booking in writing or by other agreed means before accepting the booking.
4. Quotations and Pricing
4.1 Our quotations may be provided as a fixed price, an hourly rate, or a minimum charge plus additional time, as agreed at the time of booking.
4.2 Quotations are usually based on normal access conditions, reasonable walking distances to the Vehicle, and the absence of unusual obstacles. Additional charges may apply where there are stairs, long carries, difficult access, restricted parking, or other factors significantly increasing the time or effort required.
4.3 Quotations do not include any parking fees, congestion charges, tolls, ferry charges or similar costs. Such charges will be added to your final bill where applicable.
4.4 Unless otherwise stated, quotations are valid for 30 days from the date issued, after which we may vary or withdraw them.
5. Client Responsibilities
5.1 You are responsible for:
Ensuring that we have access to the property at the agreed times and that all Goods are ready to be moved.
Ensuring that all Goods are adequately packed, protected and labelled, except where we have agreed to provide packing services.
Obtaining all necessary permissions, permits, and parking arrangements at collection and delivery addresses.
Ensuring that Goods are safe to handle, free from infestation or contamination, and do not pose a health and safety risk.
Identifying any items that are particularly fragile, valuable, heavy or awkward, and informing us in advance of any special handling requirements.
5.2 You must not ask our staff to carry out work that is unsafe, illegal or outside the agreed scope of the Services.
6. Payment Terms
6.1 You agree to pay our charges in full in accordance with the payment terms advised at the time of booking. We may require payment in advance, a deposit, or payment on completion, depending on the nature and value of the job.
6.2 Payment methods will be advised to you during the booking process. You must ensure that cleared funds are available at the time payment is due.
6.3 Where Services are charged by the hour, the minimum charge and billing increments will be confirmed before the job commences. Waiting time, delays caused by you, and any additional time worked will be chargeable at the agreed rates.
6.4 If you fail to make payment when due, we may:
Charge reasonable interest on overdue sums and recover any costs incurred in pursuing the debt.
Suspend or refuse to provide further Services until all outstanding amounts are paid.
6.5 You are not entitled to withhold payment or set off any sums you consider to be due to you from us, unless we have expressly agreed in writing.
7. Cancellations and Amendments
7.1 If you need to cancel or reschedule your booking, you must notify us as soon as possible.
7.2 We reserve the right to apply cancellation charges as follows, unless otherwise agreed:
No cancellation charge where you cancel more than 48 hours before the scheduled start time.
A reasonable percentage of the quoted price where you cancel within 24 to 48 hours of the scheduled start time.
Up to the full quoted price where you cancel within 24 hours of the scheduled start time or fail to be present to allow the job to proceed.
7.3 If you wish to change the date, time, addresses or scope of work, we will try to accommodate your request, subject to availability. Changes may result in revised pricing and additional charges if we incur extra time or costs.
7.4 We may cancel or postpone a booking due to reasons beyond our control, such as extreme weather, road closures, Vehicle breakdown, staff illness, or safety concerns. In such cases, our liability will be limited to rearranging the booking or refunding any money you have paid for Services not provided.
8. Access, Parking and Delays
8.1 You must ensure that suitable parking is available for our Vehicle at both collection and delivery addresses. Any parking restrictions, permits, or need for alternative arrangements must be communicated to us in advance.
8.2 You will be responsible for any parking penalties or fines arising from incorrect information supplied by you or your failure to arrange suitable parking.
8.3 If our staff are delayed or prevented from carrying out the Services because of access problems, waiting for keys, or other issues outside our control, we may charge for waiting time at the agreed hourly rate or at a reasonable rate reflecting the delay.
9. Goods Not Accepted for Removal
9.1 Unless we have expressly agreed in writing, we do not accept responsibility for the following items and you must not include them in the Goods:
Any illegal items or substances.
Explosives, flammable materials, compressed gases or other hazardous items.
Perishable goods or items requiring controlled temperatures.
Cash, jewellery, precious metals, bonds, securities or similar valuables.
Livestock, pets or other animals.
9.2 If prohibited items are included without our knowledge, we may remove them, dispose of them, or hand them to the relevant authorities, and you may be liable for any related costs, damages or penalties.
10. Waste and Disposal Regulations
10.1 We operate in accordance with applicable waste and environmental regulations. We are not a dedicated waste carrier and we do not provide large scale rubbish clearance unless specifically agreed.
10.2 We will not carry or dispose of controlled waste, hazardous waste or any item which we reasonably believe would cause us to breach relevant laws or regulations.
10.3 Where we agree to remove unwanted items or small amounts of waste, you confirm that you have the right to dispose of those items and that they are not hazardous or restricted. Additional charges may apply for any disposal services agreed.
10.4 Fly tipping is illegal. We will only dispose of items through lawful and appropriate channels. We will not accept any request to dispose of items in an unlawful manner.
11. Liability and Limitations
11.1 We will take reasonable care in handling, loading, transporting and unloading your Goods. However, our liability is subject to the limitations in this section.
11.2 We are not liable for loss or damage arising from:
Normal wear and tear, or minor scuffs and scratches occurring in the ordinary course of moving.
Goods that are inadequately packed or protected by you.
Pre existing damage, defects or weakness in Goods.
Disassembly or reassembly of furniture or other items, whether undertaken by you or us.
Loss or damage to the contents of boxes, bags or containers that were not packed by us.
11.3 Our total liability for loss or damage to Goods, whether arising from negligence, breach of contract or otherwise, will be limited to a reasonable amount having regard to the value of the Goods and the charges paid for the Services. You may request an increased limit of liability at the time of booking and, where agreed, additional charges may apply.
11.4 We are not liable for any indirect or consequential loss, including loss of profits, loss of use, loss of opportunity, or emotional distress, arising from or in connection with the Services.
11.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
12. Claims and Complaints
12.1 You must inspect your Goods and premises as soon as reasonably possible after completion of the Services.
12.2 Any claim for loss or damage must be notified to us in writing or by another agreed method as soon as possible and, in any event, within a reasonable time after completion of the Services. You should provide details of the alleged loss or damage, together with any supporting evidence.
12.3 We will review any claim or complaint promptly and, where appropriate, may request further information, photographs or an opportunity to inspect the Goods or property.
12.4 Failure to notify us of a claim within a reasonable time may affect our ability to investigate the matter and could limit or prevent any liability on our part.
13. Insurance
13.1 We maintain insurance cover appropriate to our business, subject to the terms, conditions and exclusions of the relevant policies.
13.2 Our insurance does not replace your own contents or business insurance. You are strongly advised to ensure that your Goods are appropriately insured for removal, transit and storage where applicable.
14. Health and Safety
14.1 We reserve the right to refuse to move any item or carry out any task that, in our reasonable opinion, cannot be undertaken safely or would pose a risk to our staff, the public or your property.
14.2 You must ensure that the work areas are safe, adequately lit, and free from hazards so far as is reasonably practicable.
15. Force Majeure
15.1 We are not liable for any delay or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control, including but not limited to adverse weather conditions, road closures, Vehicle breakdown, accidents, strikes, civil unrest, acts of terrorism, or acts of government or public authorities.
15.2 Where a force majeure event occurs, we will take reasonable steps to minimise disruption and, where possible, will rearrange the Services to a mutually convenient time.
16. Data Protection and Privacy
16.1 We will handle any personal information you provide in connection with your booking and the Services in accordance with applicable data protection legislation.
16.2 We will only use your personal information for the purposes of administering your booking, providing the Services, managing our relationship with you, and meeting our legal obligations.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
18. General Provisions
18.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
18.2 No waiver by us of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
18.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your agreement with us.
By proceeding with a booking or using our Services, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.
